How are points calculated?

You are awarded one hundred (100) points per dollar spent, excluding gift card purchases and discounted items. We have multiple tiers available for items for you to earn towards. Once you download the app you will see the tiers you can earn towards within 24 hours under the loyalty section of your app. Please note our items may change from time to time. You can see the tiers by clicking on the loyalty button on the bottom toolbar. Once you reach that tier you will receive a notice on your app and the reward will not be greyed out. 

How do I earn loyalty points?

• In-Store purchase: You can earn points by scanning your mobile app at the register. Click the loyalty button on your app and then click scan loyalty card. Present your phone to the cashier to scan or you may provide your phone number

• In-App purchase: There is no action needed. Points will be automatically added onto  your account

• Web Browser Online Order: Be sure to login to the online order platform by clicking the login button in the upper right corner and entering your email and password. 

Please note that you will not receive points for tax, tip, discounts, applicable fees, or gift card purchases.

When do I get my points?

Points can take 24 hours to be added to your account. If you still do not see your points after 24 hours, please click here and fill out our form. 

How do I check my points balance?

You can track your current points balance by clicking the loyalty button on the app or by logging into the online order site and clicking the my account button in the upper right and choose Loyalty.  

Can I earn points for purchases made through a third-party courier?

Purchases made through third-party ordering apps or websites (UberEats, Postmates, etc.) do not count toward reward progress.

You will only earn points for orders placed directly on the app or in one of our store locations. We do offer delivery in our app as well and you will earn points for those transactions.  

Can points be added if I forgot to scan my rewards card?

Absolutely! Please click here to fill out our form. We will retroactively add points for forgotten scans within one week with your receipt.

Do rewards expire?

Rewards have different expiration dates depending on what the reward is. Expiration dates are listed with each Reward in your account.

How can I redeem a reward?

• In-Store : To redeem rewards, go to the "Rewards" screen and select "Rewards Card". Present your phone to the associate to scan or give the cashier your phone number.

• In-App: To redeem rewards, proceed to checkout and click “Apply Rewards” button in the checkout screen. Select the  offer you would like to use and it will be applied to your order

Can I redeem multiple rewards in an order?

Only one reward can be redeemed per order.

How do I view my rewards history?

You can view reward history by going to the “loyalty” screen in the app. To the right of your point balance click the view details button. This will show a complete list of all rewards earned and redeemed.

When do I get my rewards? Can I earn rewards and use them in the same order? 

Rewards are credited to your account post-purchase. If your order has enough points for you to earn a reward, that reward will be available for use on your next order. Please note that rewards may take 24 hours to be added to your account.

Can I see my previous orders and order them again? 

Any order purchased on the app or online while logged in can be viewed and re-ordered. On the app if you click the Past Orders button you can view your previous history. If you click the down arrow on an order there is a re-order button to press and add the items to the cart.