Mohd Fayyadh (SynchroFye)
the app is okay, the internet itself is kinda bad, a lot of time it's 4G and 4G+ and there's even time where there is no line, I'm glad that I also have Unifi at home but think about if this service is the only way you can connect. Then when it comes time to pay your bill, you remember those times when you can't access the internet or have to endure slow internet even though you were promised otherwise. 4/5 is kind. (p.s scummy price as well, paying 61.5 for lowest "58" with phone)
YTL Communications Sdn. Bhd.
March 6, 2024
Dear Mohd Fayyadh (SynchroFye) , we are sorry for the inconvenience caused. We're always working hard to improve the app and service. Thanks for your download and feedback.
Yap Chin Hwee
Not user friendly. Can not cancel transaction at user side like Shopee app. No fair trade with possible forfeiture. Very troublesome to cancel transaction and ask for refund at the other side unlike Shopee app. Waiting time too long for ticket closing. No double confirm pop up button. One button confirm for all including changes you made and add-on to buy. Has been updated app for few times such as from blue apperance one till the red color one and become worse. Beware of unfair trade!!
7 people found this review helpful
YTL Communications Sdn. Bhd.
January 2, 2024
Dear Yap Chin Hwee, We apologies for the difficulties you experienced with us. If you would like some assistance, please contact us via yescare@yes.my and we will be happy to help you further.
Chuan Jia Lee
I bought 4G unlimited. The Internet are poor. I have been disconnected from afternoon till now. And the internet are not stable yet. Although it show the signal are full, but I can't even refresh the Instagram. Really disappointed.
3 people found this review helpful
YTL Communications Sdn. Bhd.
February 15, 2024
Hi Chuan Jia Lee, we apologize for the inconvenience. You can contact us through MyYes Apps and follow these steps to submit a ticket: 1) Home 2) More 3) YesCare 4) Submit Ticket. Thank you for your support!