norbu sherpa
- Flag inappropriate
- Show review history
Worst experience i've ever had. Lots of bugs.. i have been having trouble whole using balance transfers and top ups..once i top up Rs.1000 to my network but it wasnt succesful for 3 times. But finally it was succesful and surprisingly all previous transactions were succeded at once. Now they took Rs.3000 from my statement. I called customer service and they said its non refundable after its top up. I didnt wanted to top up 3k in a single device at once.
38 people found this review helpful
Siddhartha Bank
June 14, 2022
Dear sir/ma'am, we would like to apologize for the inconvenience. Kindly share transaction details at customercare@sbl.com.np so that we can check and arrange for needful solution for you.
Rabi Gurung
The new update has a lot of bugs. I am asked to set the security questions every time I log in even though I have set it up already (multiple times). Also, the email verification email went to my spam folder that made me think the email wasn't being sent, and even after verifying the email, the Ul in the app still says unverified and shows an error if I try to click the "Send Verification Email" button
4 people found this review helpful
Siddhartha Bank
January 9, 2024
Dear Sir/Ma'am, We apologize for the inconvenience caused. We kindly request you to provide your account details along with your concern via email at “customercare@sbl.com.np” or call us at 01-5970020 so that we can investigate this matter and also assist you in the best possible way. Thank you, Siddhartha care.
Bikky Kumar Sahani
Nice service but plz update the system through which we can directly add money to wallet like IME pay. When i add money through IME pay app it always failed. So, i request you to update the system through which we can directly add money to it. Thank you
Siddhartha Bank
March 2, 2024
Dear Sir/Mam, Thank you for your valuable feedback and rating. We appreciate your input and are committed to continuously improving the user experience. For any further suggestions or feedback, please feel free to contact us via email at customercare@sbl.com.np or call 01-5970020. Your feedback is important to us. Thank you, Siddhartha Care.