LEON Club: Order & Loyalty 4+

Used it for the first time today but unfortunately when a tried to order a Korean burger meal, it wouldn’t let me know complete it because it kept asking me to choose my burger type but it was already selected as the Korean burger. Had to order items individually in the end. Also it wouldn’t complete with Apple Pay. Had to input card details in the end

I’ve been a big fan of Leon’s food and their customer service, never had any problems until recently.
My colleague told me about the Leon App and told me how I can order and collect with waiting to be served during busy periods.
I’ve been buying the vegan meatless almost every week, because it taste great, however about a month ago this item disappeared as an option when using the App.
No idea why, and it seems the Managers at the branches don’t seem to know either.
I’ve got 1,000’s of points accumulated which I can use because the item that I want to order is no longer available.
I’ve contacted Leon, still waiting for response, it seems the issue is with the App.
The only way I can buy this item is buy waiting in a queue and placing an order.
What’s the point.
Unless you fix this issue, you will be losing a lot of customers.
There are other items missing too.
Why would remove items that are readily available to purchases at your Leon branches in all locations.

Having used the app multiple times to order I finally had enough points to redeem. When I came to use them after an app update I had been logged out, then on trying to log back I. With my saved details I apparently no longer have an account with Leon anymore (when trying to reset my password it says account not found). Seems like a big scam if im honest. Tried contacting their help but they don’t even acknowledge contact. Oh and unable to add card details to app anymore, have to pay in person which kinda defeats the purpose of preordering for quick collection.